Your privacy is of prime importance to us. We value your Personal Information that you share with us. We appreciate the trust you have reposed in us in doing so. Through this Privacy Notice we would like to inform you of the manner in which we collect and process your Personal Information using our websites and mobile applications for you to avail the services offered by our Company, its subsidiaries and branch offices (hereinafter referred to as “Access Infinity”, “we”, “us” or “our”).
The Services offered adhere to all applicable laws, rules, regulations and policies, including the European Union General Data Protection Regulation (“EU GDPR”) and the data protection laws of the United Kingdom (“Applicable Laws”), with regard to the collection, use, disclosure, retention, deletion and protection of your Personal Information.
1.1 Access Infinity Limited, having its registered office at 2 Attfield Close, London N20 0LG, United Kingdom, is the Data Controller of Personal Information collected and processed for providing the Services.
1.2 Application of This Privacy Policy
This Privacy Policy applies to the collection and processing of Personal Information through:
a) our corporate website(s); and
b) our digital products and solutions, including Access Hub, Evidence Hub, and Nuro (together, the “Products”).
This Privacy Policy applies whether you interact with us through our website, our Products, or via forms, communications, or other digital touchpoints made available in connection with the Products.
2.1 Information that you give us
Any personally identifiable information (“Personal Information”) that we collect from you, with your consent, including your name, gender, email address and similar information, in furtherance of the Services.
We may also collect recurring information regarding your geographic location in furtherance of the Services.
2.2 Information that we receive automatically
We automatically collect and store certain types of information whenever you visit or use the Services, including log data, timestamps, IP address, device and browser information, usage statistics and similar technical information (“Usage Information”). Such Usage Information is not directly associated with Personal Information and is tagged to a unique device identifier.
We use cookies to allow you to access sessions without repeatedly entering login credentials. These cookies are temporary and are deleted at the end of each session. You may decline cookies at your discretion.
We use Google Analytics and other analytics service providers. You may opt out by contacting privacy@accessinfinity.com.
We use Microsoft Clarity for session replay analytics. You may opt out by contacting privacy@accessinfinity.com.
Product and marketing platforms. We use third-party platforms such as HubSpot to manage forms, enquiries, and communications in connection with our website and Products. Personal Information submitted through these forms is processed in accordance with this Privacy Policy.
2.3 Information that is anonymous
We may collect anonymous information that does not identify an individual, such as device characteristics, browser details, operating system, screen resolution and approximate location, to improve our Services.
We may use Personal Information for the following purposes:
providing the Services;
software verification and upgrades;
conducting surveys;
maintaining service quality and usage statistics;
service communications and support;
archival and backup purposes;
informing users of updates or new services;
enabling access to features and functionality;
enabling application functionality; and
resolving disputes and troubleshooting issues.
The provision of certain Personal Information is necessary in order to enter into a contract with us or to receive our Services. Failure to provide such information may result in our inability to provide the relevant Services.
Where Personal Information is not required by law or contract, this will be made clear at the point of collection and you may choose whether or not to provide it.
a) We may share Personal Information:
with affiliates for service provision, fraud prevention, and related purposes;
where required by law or to legal advisers, law enforcement, or authorities acting within their lawful powers.
b) We do not sell or rent Personal Information to third parties. Personal Information may be transferred as part of a merger, acquisition, or business reorganisation.
We implement commercially reasonable physical, technical and organisational measures to protect Personal Information. Access is restricted on a need-to-know basis. While no system is completely secure, we take reasonable steps to protect Personal Information and respond promptly to security incidents.
We retain Personal Information only for as long as necessary to fulfil the purposes for which it is collected, including compliance with legal obligations and resolution of disputes.
Retention periods are determined by reference to:
the nature, sensitivity and volume of the Personal Information;
the purposes of processing;
applicable legal and regulatory requirements; and
applicable limitation periods for legal claims.
When Personal Information is no longer required, it is securely deleted or anonymised.
As a user of the Services, you must comply with this Privacy Policy and applicable laws, keep account credentials confidential, provide accurate information, and refrain from unlawful or inappropriate conduct. Breach may result in suspension or termination of access.
a) Subject to Applicable Laws, you have the following rights:
Right of access;
Right to rectification;
Right to erasure;
Right to restriction of processing;
Right to data portability;
Right to object;
Right to withdraw consent;
Right to lodge a complaint with a supervisory authority.
In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (ICO): https://ico.org.uk/
Personal Information may be transferred outside the UK or EEA in accordance with Applicable Laws, including through adequacy decisions or appropriate safeguards such as standard contractual clauses.
This Privacy Policy is governed by the laws of England and Wales and subject to the jurisdiction of the courts of London.
We may update this Privacy Policy from time to time. Updates will be posted on our website and take effect immediately.
We are not responsible for third-party websites or services linked from our Services.
Information shared through public or interactive features may be viewed and used by others.
We may use third-party advertising identifiers but do not share Personal Information with advertisers.
For questions or complaints, contact: privacy@accessinfinity.com
Access Infinity Limited
2 Attfield Close
London N20 0LG
United Kingdom
Copyright All Rights Reserved
Access Infinity 2025
Get in touch
contact@accessinfinity.com
Uncommon Holborn
81-87 High Holborn,
London
WC1V 6DF
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